Massive nearly year-long credit card breach reported at Madison Square Garden / News Release
The Madison Square Garden Company (“MSG”) was notified that payment card issuing banks identified a transaction pattern indicating a potential data security concern, MSG immediately commenced an investigation and engaged leading computer security firms to examine its network. In the last week of October 2016, as soon as the investigation found signs of external unauthorized access, MSG worked with the security firms to stop it and to implement enhanced security measures.
Findings from the investigation show external unauthorized access to MSG’s payment processing system and the installation of a program that looked for payment card data as that data was being routed through the system for authorization. Data contained in the magnetic stripe on the back of payment cards swiped in person to purchase merchandise and food and beverage items at Madison Square Garden, the Theater at Madison Square Garden, Radio City Music Hall, Beacon Theater, and Chicago Theater between November 9, 2015 and October 24, 2016 may have been affected, including credit card numbers, cardholder names, expiration dates and internal verification codes. Not all cards used during this time frame were affected. This incident did not involve cards used on MSG websites, at the venues’ Box Offices, or on Ticketmaster.
It is always advisable to remain vigilant to the possibility of fraud by reviewing your payment card statements for any unauthorized activity. You should immediately report any unauthorized charges to your card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of your payment card. Please see the section that follows this notice for additional steps you may take to protect your information.
MSG has stopped this incident, and we continue to work with the computer security firms to further strengthen the security of our systems to help prevent this from happening again. We have also been providing information to law enforcement regarding this matter.
MSG values the relationship we have with our customers and understands the importance of protecting personal information. We regret any inconvenience this may have caused. If you have questions, please call 844-319-9619 from 9 a.m. to 9 p.m. EST, Monday to Friday (excluding major holidays).
