American Express customers in multiple countries reported a system outage on Thursday.
Customers reported denied transactions and long wait times to reach customer service. AmEx gift cards were also affected.
According to DownDetector.com, 76% of the reported problems involved using credit cards.
There was no immediate word on what caused the disruption.
Is #amex American Express down? Tried an online shop but 2 cards declined despite being within limits. @AskAmexUK
— ᑎIᑕK (@Nickhaywardshea) October 21, 2021
Something is not right with #amex.
Systems are down ?? @AmericanExpress pic.twitter.com/MKxMB4FLiD
— Brittany Jacob (@BrittanyABC30) October 21, 2021
@AmericanExpress – What is going on? First my card was declined at pharmacy and now can't get through to AMEX Customer Service on the phone!#amex
— Michael (@Butch32909) October 21, 2021
Looks like #AMEX is down, got declined at grocery store holding up the line 🤬 @AmericanExpress
— Arnold Lee (@NewAge2012dotTV) October 21, 2021
This is a Breaking News Update.